1. Introduction
Casinra ("we", "us", or "the Platform") holds your privacy in the highest regard. This Privacy Policy ("Policy") explains what information we collect when you use the Casinra website, mobile app, or any of our other services, how that information is processed, and what rights you have.
By using the Casinra platform, you are considered to have consented to the collection and processing of information as described in this Privacy Policy. If you have any concerns, please contact us before using the platform.
Our Commitment: Your personal information will never be sold or shared with third parties without your consent.
2. What Information We Collect
Casinra only collects the information necessary to provide its services, ensure security, and meet legal obligations.
| Data Type |
Details |
Reason |
| Identity Information |
Full name, date of birth, NID number, photo |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Registration & Communication |
| Financial Information |
Mobile Pay/Nagad number, bank account |
Payment Processing |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Gaming Activities |
Betting history, wins and losses, session duration |
Service Improvement & Responsible Gaming |
| Transaction Records |
Deposit, withdrawal, and bonus history |
Legal Compliance & Dispute Resolution |
Voluntarily Provided Information
Information you provide when contacting support, participating in surveys, or submitting feedback is also retained by us. This information is used solely for that specific purpose.
3. How We Collect Information
Casinra collects information through a number of methods:
- Directly Provided: Through registration forms, KYC submissions, payment details, or by contacting support.
- Automatically Collected: Through cookies, log files, and tracking pixels while you use the platform.
- From Third Parties: Relevant information from payment gateways (Mobile Pay, Nagad) or identity verification service providers.
We never collect information from social media or public sources without your consent.
4. Purpose of Data Use
Casinra uses your information for the following legitimate purposes:
- Creating and managing accounts and delivering platform services.
- Processing payments and completing deposits and withdrawals.
- Preventing fraud, money laundering, and other illegal activities.
- Monitoring responsible gaming and identifying problematic gaming behavior.
- Ensuring legal and regulatory compliance.
- Improving platform quality and user experience.
- Sending relevant promotional messages with your consent.
- Providing customer support and resolving disputes.
We do not share any data with third parties for profiling or targeted advertising purposes.
5. Data Sharing & Disclosure
Casinra may share your information in the following limited circumstances:
Service Provider Partners
Limited data is shared with trusted partners for payment processing, KYC verification, game providers, and server hosting. They are permitted to use the data solely for their designated purpose.
Legal Obligations
We may be required to disclose information pursuant to court orders, government investigations, or other legal processes. In such cases, we will make every effort to notify you in advance where possible.
Business Transfer
In the event that Casinra is sold or merged, user data may be transferred as part of the transaction. However, the new entity will be required to honor this Privacy Policy.
Your personal data is not shared for any other purpose beyond those stated above — and is never disclosed to advertisers or data brokers.
6. Security Measures
To keep your data secure, Casinra employs multiple layers of international-standard security measures:
- TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
- Firewall & DDoS Protection: Our servers are protected against unauthorized access.
- Two-Factor Authentication: An additional layer of security for account login.
- Regular Security Audits: Third-party security experts conduct regular penetration tests.
- Staff Training: Strict training on data handling practices is provided.
- Access Controls: Only authorized personnel can access data on a need-to-know basis.
In the event of a data breach, we will notify all affected users within 72 hours.
7. Cookies Policy
Casinra's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve site functionality.
Essential Cookies Required
Required for maintaining login sessions, security tokens, and core functionality. These cannot be disabled.
Analytical Cookies Optional
Collects site usage statistics to help improve the platform. No personal information is stored.
Preference Cookies Optional
Remembers your language preference, theme, and other customizations so you don't have to reconfigure them each time.
Security Cookies Required
Used for fraud detection, CSRF protection, and securing your account across multiple devices.
Optional cookies can be disabled through your browser settings, though some features may become limited as a result.
8. Data Retention Period
Casinra follows a data minimization policy when it comes to retention:
- Account Information: For the duration your account is active and for 5 years after closure (as required by law).
- Transaction Records: 7 years (required for international financial regulatory compliance).
- KYC Documents: 5 years after account closure.
- Customer Support Conversations: 2 years.
- Log Files & Device Information: 90 days.
- Marketing Preferences: For as long as your account remains active or until you opt out.
After the specified retention period, data is securely deleted or anonymized.
9. Your Rights
Casinra respects your rights regarding your personal data. To exercise any of the rights below, support@casinra.proContact us at:
Right of Access
The right to know what data we hold about you and to receive a copy of it.
Right to Rectification
The right to request correction of any inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your data under certain circumstances.
Right to Restrict Processing
The right to request that we limit how your data is processed.
Right to Portability
Request to download your data or transfer it to another service.
Right to Object
The right to object to your data being used for marketing or profiling purposes.
We will respond within 30 days of receiving your request. For complex cases, an additional 60 days may be required, but you will be informed in advance.
10. Protection of Minors
Casinra strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.
- Age is verified at the time of registration.
- KYC documents may be requested if any suspicion arises.
- If an underage account is identified, it is immediately suspended and all associated data is deleted.
If you are aware that a minor is using Casinra, please immediately support@casinra.proto notify us.
11. International Data Transfers
As Casinra is an international platform, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:
- Data transfers are made only to countries or organizations that maintain adequate data protection standards.
- All international partners comply with GDPR or equivalent data protection regulations.
- End-to-end encryption is maintained throughout data transfer.
Contact us for more details on international data transfers.
12. Changes to the Privacy Policy
Casinra may update this Privacy Policy from time to time. When changes are made, we will:
- We will update the "Last Updated" date at the top of this page.
- For significant changes, we will notify you via SMS to your registered mobile number or by email.
- At least 7 days' notice will be given before any changes take effect.
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.
Privacy FAQs
Answers to the most frequently asked questions from our users
No, never. Casinra does not sell your personal information to any third party. Your data is used solely to provide platform services, ensure security, and meet legal obligations.
Yes, you can request deletion of your data. However, certain information (such as transaction records) must be retained for a specified period due to legal obligations. To submit a deletion request, email us at privacy@casinra.pro.
Essential cookies cannot be disabled, as login and core functionality depend on them. Turning off optional cookies will not break the site, but some features — such as saved language preferences or analytics — may be limited.
Yes. In the event of a data breach, Casinra will notify affected users within 72 hours via email or SMS, including details of the incident and the steps being taken.
Yes, you can opt out at any time. Every marketing email includes an "Unsubscribe" link at the bottom. To opt out of SMS, reply STOP or contact our support team. Please note that important account-related messages cannot be turned off.