1. Introduction & Definitions
These Terms and Conditions ("Terms") form a legally binding agreement between Casinra ("we" or "the Platform") and every individual ("User" or "you") who accesses or uses the Casinra platform and its related services. By using the Casinra website, mobile app, or any of our services, you are deemed to have automatically accepted these Terms.
Casinra is an international online gaming platform built specifically for users in Bangladesh. Our goal is to deliver a safe, transparent, and enjoyable gaming experience.
Important: Do not use the platform without reading these Terms. If anything is unclear, feel free to reach out to our support team.
Key Definitions
- Platform: The Casinra website (casinra.pro), mobile app, and all associated services.
- Account: Your registered profile used to access all services on the platform.
- Wallet: A virtual wallet linked to your account that holds funds available for deposit and withdrawal.
- Bonus: Promotional credits or additional benefits granted by Casinra.
- KYC: Know Your Customer — the identity verification process.
2. Eligibility & Registration
To register with Casinra and use our services, the following conditions must be met:
- You must be at least 18 years of age. NID, passport, or birth certificate may be requested as proof of age.
- You must provide information that is truthful, accurate, and complete.
- You may not use the platform if online gaming is prohibited by law in your jurisdiction.
- Each person may only register one account.
- Anyone whose account has been previously closed is not permitted to create a new account.
KYC Verification Process
Casinra conducts KYC verification to ensure secure transactions. KYC may be required before your first withdrawal or after a certain transaction volume is reached. Failure to provide the required documents may delay the withdrawal process.
Providing false information during registration is a violation of our Terms and may result in account termination.
3. Account Management
You are solely responsible for the security of your Casinra account. Login credentials must not be shared with anyone, and accounts may not be used by more than one person.
How to Keep Your Account Secure
- Use a strong password and update it regularly.
- Keep Two-Factor Authentication (2FA) enabled at all times.
- Avoid logging in on public or shared devices.
- If you notice any unusual activity on your account, contact support immediately.
Account Inactivity
Accounts may become inactive after 12 consecutive months without a login. A monthly maintenance fee may apply to inactive accounts. Contact support to reactivate your account.
Casinra is not liable for any unauthorized activity on your account unless it can be proven to have resulted from a failure in our security.
4. Payments & Transactions
Casinra supports Bangladesh's most popular payment methods. All transactions are processed through secure, encrypted channels.
Deposit Guidelines
- Minimum deposit: ৳500 via Mobile Pay & Nagad, ৳1,000 via bank transfer.
- Deposits are generally credited to your account instantly.
- There are no additional fees for deposits.
- You may only use payment methods registered in your own name.
Withdrawal Policy
- Minimum withdrawal: ৳500.
- Withdrawals can only be made to the same payment method used for the original deposit.
- Withdrawals via Mobile Pay and Nagad are typically processed within 1–3 hours.
- Bank transfers may take up to 1 business day to process.
- Withdrawals may be put on hold until KYC verification is complete.
Transaction Cancellations & Disputes
Deposits are non-refundable once processed. Any payment issues must be reported to support within 48 hours. If a complaint is submitted with valid proof, Casinra will endeavor to resolve it within 7 business days.
If money laundering or suspicious financial activity is detected, Casinra is obligated to report it to the relevant authorities.
5. Bonuses & Promotions
Casinra regularly offers bonuses and promotional deals. Each bonus comes with specific terms that should be read carefully before claiming.
Wagering Requirement
To withdraw bonus funds, you must first wager a specified amount. This is known as the wagering requirement. For example, a x30 wagering requirement on a ৳1,000 bonus means you must place ৳30,000 in bets before withdrawing.
General Bonus Terms & Conditions
- Each promotion may be used once only.
- A new bonus cannot be activated while another bonus is still active.
- Bonuses are generally valid for 7 to 30 days.
- Bonus usage may be restricted to specific games.
- Casinra reserves the right to void any bonus if evidence of abuse is found.
Before claiming a bonus, review the specific terms for that offer on the promotions page. Terms may vary for each bonus.
6. Gaming Rules
All games on Casinra operate to international standards. Game outcomes are determined entirely at random and fairly through RNG (Random Number Generator) technology.
- If a technical issue occurs during a game, Casinra reserves the right to void the round in question.
- Once a bet is confirmed, it cannot be changed or cancelled.
- In the event of any dispute regarding game rules, Casinra's decision is final.
- A maximum bet limit applies per game session.
- Casinra is not liable for network issues experienced during live games.
Sports Betting
Casinra reserves the right to change odds for Sports Betting. If a match is cancelled, your stake will be refunded. For Parlay bets, if any single event is cancelled, the entire bet will be voided.
7. Prohibited Activities
The following activities are strictly prohibited on Casinra and will result in immediate account closure:
- Playing using bots, scripts, or automated software.
- Creating multiple accounts to take advantage of bonuses.
- Using the platform for money laundering or any other illegal financial activity.
- Harassing, deceiving, or causing harm to other users.
- Attempting to breach or circumvent the platform's security systems.
- Using or sharing another person's account.
- Registering under a false identity.
If any prohibited activity is detected, all account balances may be forfeited and legal action may be taken.
8. Privacy & Data Protection
Casinra treats the protection of your personal data as its highest priority. To learn what information we collect, how we use it, and how we keep it safe, please refer to our Privacy Policy Full details are provided.
- Your personal information is never sold to third parties.
- Information may be disclosed to relevant authorities where legally required.
- You may request correction or deletion of your personal data.
9. Intellectual Property
Casinra's website, app, logo, designs, content, and all software are the intellectual property of Casinra. Copying, modifying, or using them commercially without permission is strictly prohibited.
Content from game providers (such as Pragmatic Play or Evolution) is protected by their respective intellectual property rights.
10. Limitation of Liability
Casinra is not liable for the following:
- Disruptions to games or transactions caused by internet connectivity issues.
- Delays caused by third-party payment gateways or banks.
- Service disruptions caused by force majeure events such as natural disasters, war, or pandemics.
- Loss of account access or funds due to the user's own negligence.
Under no circumstances will Casinra's liability exceed the total amount deposited.
11. Responsible Gaming
Casinra believes gaming should be purely for entertainment. We are committed to promoting responsible gaming and provide users with a range of tools to help them stay in control.
- Set daily, weekly, or monthly deposit limits.
- Set a session time limit.
- If needed, you can temporarily close your account for a period of time via Self-Exclusion.
- If you feel you may have a gambling problem, seek professional help right away.
To learn more about responsible gaming, visit our Responsible Play Visit the page.
Please Note: Gaming is for entertainment purposes only. If you feel that gaming is having a negative impact on your life, please contact our support team for assistance.
12. Changes & Amendments
Casinra reserves the right to modify these Terms & Conditions at any time. If changes are made, we will notify you via SMS or email to your registered mobile number. Continued use of the platform after any changes constitutes acceptance of the updated terms.
For major changes, a minimum of 7 days' notice will be given before they take effect.
Common Questions About Our Terms
Answers to the Most Frequently Asked Questions by Players
No. Under Casinra's rules, each person may only hold one account. Creating multiple accounts is a serious breach of the Terms & Conditions and may result in all accounts being suspended.
No, bonus funds cannot be withdrawn directly. Each bonus has a specific wagering requirement that must be met first. Once the conditions are fulfilled, any winnings earned from the bonus become eligible for withdrawal.
Yes. For significant changes, advance notice will be sent to your registered mobile number or email. Check this page regularly to stay up to date with the latest updates.
Yes. You can request Self-Exclusion at any time by contacting support. Your account can be closed for a set period or permanently. Requests to reactivate an account during a Self-Exclusion period will not be accepted.
Withdrawals via Mobile Pay and Nagad are typically processed within 1–3 hours. Bank transfers may take up to 1 business day. If KYC verification is incomplete, your first withdrawal may be delayed.